Call center is job that handles customer calls and other kinds of telephone calls. The job is centered in a physical place under an organization and automated by computers. A call center commonly have some officers so it can handle calls in considerable volume in the same time, screening the calls, as well as forward it to someone that is more qualified to handle the calls, and also log the calls. Those who use call center service are such as telemarketing companies, mail order catalog organizations, product help centers, and companies or organizations that use telephone calls to sell products and services. Below is a sample of call center cover letter. You can make your own by adding all experiences and skills you have as a potential candidate.

Dear Mr. John,

I am applying with regards for Call Center staff position that was recently advertised on the website Jobs12345.com.

I have five years of working experiences in the same field and I am sure that I can be one of your best potential candidates for the position. From my working experiences, I know that clear communication, directly with customer or indirectly through telephone is crucial. In my previous jobs, I have to resolve customer’s problems and describe product information for sales purposes. My managers have given excellent result in my performance evaluations due to my contribution to the success of call center department.

As player in the team, I have orientation on goal and result. I am consistent, prompt, and experienced in taking customers’ inbound calls about products and services. I will be a great company’s ambassador over the phone, and I will impress the customers from the very first call. Additionally, I also have excellent achievement to increase sales, cross and up selling, as well as facing multiple calls every day.I have perfect manners to receive phone calls, clear voice and able to handle distressed or disconcerted customers.

When you find that I am a great candidate in your Call Center team, please call for an interview. I am available at any time.

Sincerely,

The sample is good enough to become your reference. However, you should make a new cover letter that is made based on the capability and experiences you have as a Call Center Officer. Make sure that the employer will know that you are potential candidate by reading the application.

  Cover Letter - Call Center (23.1 KiB, 767 hits)